Meet Heather Gladden of Michigan Broadband Systems
Each month, the Collaborative Group of Michigan highlights a member to showcase the professionals behind our group. This month, we feature Heather Gladden of Michigan Broadband Systems (MBB).
Her work helps businesses stay connected through VoIP and cloud-based communication solutions. Throughout her career, she has seen how business networking helps professionals build trusted relationships that benefit both clients and businesses.
About Michigan Broadband Systems
Heather represents the communications division of Michigan Broadband. The company provides solutions such as:
- VoIP phone systems
- Video conferencing
- File sharing
- Office applications
- Unified communications platforms
They’re committed to serving organizations of all sizes, from small businesses and solopreneurs to large, multi-location organizations.
What Sets Her Approach Apart
MBB begins by evaluating a client's internet connection before recommending communications solutions. They work closely with clients to develop communication flowcharts so extensions, departments, and call routing are properly configured prior to installation.
Instead of sending customers to an offshore support center, they serve as the first point of contact when issues arise. They stay involved until a resolution is reached.
Heather's Experience With CGM
Referrals have been an important part of Michigan Broadband Systems' growth for more than two decades. Today, she continues that commitment through her involvement with CGM.
She has seen firsthand how business networking creates strong relationships and broadens the resources available to serve clients.
Networking Built on Relationships
The Collaborative Group of Michigan focuses on long-term connections that lead to professional growth. Members support one another while becoming a trusted source for potential clients.
👉 Learn more about how we help members grow through business networking.